PRIVACY POLICY
Privacy Policy for Squee:gee Window Cleaning & House Washing
1. Introduction
Squee:gee Window Cleaning & House Washing ("we," "us," "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
We may collect the following types of personal information:
Name, address, phone number and email address
Payment and billing information
Information about your property relevant to the services you request
Booking and service details
Photographs or other information you provide about your property
Communications with us, including enquiries, service requests and feedback
Any other information you provide to us voluntarily
3. How We Collect Your Information
We may collect personal information through:
Our online booking system, powered by ServiceM8
Phone, email and website enquiries
On-site consultations and service visits
Social media interactions
Forms, photographs or other information submitted as part of a booking or service enquiry
4. How We Use Your Information
We use your information to:
Provide and manage our Window Cleaning, House Washing, Pressure Washing and related exterior cleaning services
Confirm bookings and service details
Process payments and issue invoices
Communicate with you about appointments, service updates, changes or follow-up
Respond to questions, feedback or service concerns
Improve our services and customer experience
Send marketing or maintenance communications where appropriate
Comply with legal and regulatory requirements
5. Sharing Your Information
We do not sell or trade your personal information.
We may share your information with third-party service providers where necessary to operate our business or provide our services, including:
Booking and job management platforms
Payment processors
Email and communication providers
Website and analytics providers
Other service providers supporting our business operations
We may also disclose personal information to regulatory or legal authorities where required by law.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Access the personal information we hold about you
Request corrections to information that is inaccurate or incomplete
Withdraw consent for marketing communications
To exercise these rights, contact us at:
8. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve the website experience, understand how visitors use the site and measure website performance.
You can manage or disable cookies through your browser settings.
9. Photographs
We may take photographs of your property before, during or after a service for purposes such as:
Job documentation
Quality assurance
Service records
Recording pre-existing conditions
Supporting customer follow-up where required
We will not use identifiable photographs of your property for public marketing without appropriate consent.
10. Marketing Communications
We may contact you from time to time with relevant service information, maintenance reminders or promotional communications.
You can opt out of marketing communications at any time using the unsubscribe option provided or by contacting us directly.
Operational messages relating to an existing booking, invoice or service may still be sent where necessary.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website with the updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Squee:gee Window Cleaning & House Washing
OneMan Property Services Limited
Email: hello@squeegee.co.nz
Phone: 0800 587 803
Website: www.squeegee.co.nz